Furman University, South Carolina Background A private liberal arts university, Furman University was founded in 1826. The university is nationally acclaimed for its academic excellence and campus beauty. About 2,500 students live on campus during any one term. Located five miles north of Greenville, South Carolina, Furman’s campus spans several hundred acres. The university recently added another classroom building and is working on some major renovations and relocations of several departments. Challenge The university’s Facilities Services department maintains about 60 buildings and areas on the main and satellite campuses. To manage the expanse of property, the department employs about 120 staff, representing crafts such as custodians, building trades, electricians, automotive technicians, groundskeepers and others. The department also handles the university’s mail and supports campus events. Demonstrating their commitment to fulfill the university’s mission to "provide the highest quality level of service to the campus at large," the department has responded to 55,700 work orders over the past five years. Depending on the time of year, the number of work orders range from 10 to 100 per day. "People e-mail or phone their service requests in," says Michael Hawley, the department’s operations support manager. "We also schedule set up for events, so it gets pretty busy around here." Solution To manage the large volume of work orders, the Facilities Services department uses GP MaTe™ software daily. The software provides a source document and auto-trail for both costs and history and allows the department to keep up with their maintenance. “The work order is our source document,” Hawley says. “It tracks our history on the buildings, labor usage, and material purchases. It’s what we use to build the history of maintenance of the campus, both of buildings and the rolling stock, and any maintenance that is done.” More Customer Profiles: General Electric City of Orrville, Ohio Hong Kong Police Copyright © GP Solutions, Inc., 800-234-3267 or 410-244-8548, information@gpsonline.com